My Sky | TV, Broadband, Mobile 9.53.0

My Sky offers a convenient way to access our loyalty program, Sky VIP, directly from your mobile device. It provides secure management of your Sky products and services, allowing you to easily pay your bill and receive assistance when needed.

With its user-friendly interface, My Sky simplifies the process of managing your account, paying bills, and seeking support. It provides instant access to the information you require, right on your mobile device.

Key features include:

• Join Sky VIP – a loyalty program that becomes more rewarding the longer you stay with us. Join now to discover your exclusive rewards.
• View and manage your Sky services, as well as explore available offers and upgrades.
• Check and pay your bills, view future costs, and update payment details.
• Track your Sky Q and Sky Multiscreen orders, reschedule TV engineer visits if needed.
• Access information necessary for booking Home Move and contact us through the app.
• Monitor broadband speed and usage.
• Track your Sky Mobile order status and view credit agreements.
• Manage Sky Go devices, reset TV PIN, activate Remote Record, and pair viewing cards.
• Resolve broadband issues quickly using our diagnostic tool and troubleshoot common problems with step-by-step guides. Contact a Sky expert through the app if further assistance is required.

The new My Sky App introduces a refreshed design that enhances the overall user experience, providing smoother navigation and greater rewards for your loyalty. Now, you can manage all your accounts - broadband, TV, home phone, and mobile - within a single app.

If you are a Sky Mobile customer:

• Activate your SIM directly from your phone.
• Monitor mobile allowances and track minutes, texts, and data usage.
• Control services like roaming and spending caps.
• Set a spending cap to control additional expenses outside your plan.
• Manage your family's allowances and usage with the Family Plan feature.
• View your monthly plan cost, allowances, contract term, and upgrade date.
• Check your balance and easily top up on Pay As You Go.
• Purchase Data Add-ons with just a few taps.

If you have Sky Broadband, Sky TV, or any Sky TV and Broadband bundle:

• Review your broadband, TV, and home phone package details.
• Access current and previous bills, as well as view upcoming charges.
• Update Direct Debit details and make payments for your TV and broadband packages.
• Check service status and enable SMS notifications for issue updates.
• Easily track and modify orders or appointment dates.
• Receive offers and news through Sky VIP, our loyalty program.

Broadband, TV, home phone, mobile customers, and loyalty program members can access our helpful FAQs and browse relevant topics and conversations in the customer community. You can also send us a direct message through the app and receive notifications when an agent responds to your query.

The My Sky app puts your Sky world and loyalty program right in the palm of your hand.